Professional Certificate in Telemarketing
2 weeks / 13 Modules
Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call. Specific learning objectives include developing the ability to: o Build trust and respect with customers and colleagues. o Warm up your sales approach to improve success with cold calling. o Identify ways to make a positive impression. o Identify negotiation strategies that will make you a stronger seller. o Create a script to maximize your efficiency on the phone. o Learn what to say and what to ask to create interest, handle objections, and close the sale.
Key Features of the Course
This course comes with lessons consisting of text, interactive cards and a quiz.
It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.
- Session One: Course Overview
- Session Two: Pre-Assignment Review
- Session Three: Verbal Communication
- Session Four: To Serve and Delight
- Session Five: Exceptional Things about Telephone Sales
- Session Six: Building Trust
- Session Seven: It’s More Than Just a Phase
- Session Eight: Communication Essentials
- Session Nine: Developing Your Script
- Session Ten: Pre-Call Planning
- Session Eleven: Phone Tag and Call Backs
- Session Twelve: Following Up
- Session Thirteen: Closing the Sale
Why Study at LEXED?
Flexible Learning Option
Using our state of the art learning management system, you have the advantage of studying with us without leaving your country and still attain world class qualification from the comforts of your home or office.
Self Paced Learning
Our programmes are flexible enough to accommodate your pace. This implies that the faster you submit your assignments the faster you graduate and get your qualification.
Globally Accepted Certificate
The curriculum and content of our Professional Certificate Courses have been independently verified and found to conform to globally accepted Continuous Professional Development (CPD) standards and guidelines.
Dedicated Learner Support
You are assigned a dedicated learner support at the commencement of your programme. You also have access to a 24/7 comprehensive support via the student dashboard in form of live chat support or email.